The serious case review into the death of Fiona Anderson and her three children found that the relationship between the family and Suffolk County Council had broken down and that the case was "allowed to drift".
ITV News Anglia's Victoria Lampard spoke to Sue Cook, Suffolk County Council's head of Children and Young People's Services.
Click above to watch the full interview.
More top news
Sam Baker suffers from an eye condition meaning he needs to use a cane. The 11-year old says not all cane users are completely blind.
Remaining showers will clear through this evening, then largely clear at first tonight.
An inquest into the deaths of a family from Milton Keynes who were killed in a plane crash in Canada has found they died accidentally.