The serious case review into the death of Fiona Anderson and her three children found that the relationship between the family and Suffolk County Council had broken down and that the case was "allowed to drift".
ITV News Anglia's Victoria Lampard spoke to Sue Cook, Suffolk County Council's head of Children and Young People's Services.
Click above to watch the full interview.
More top news
A little girl from Suffolk who called for an ambulance while her mum was having a seizure, has been recognised for her bravery.
Braintree MP Brooks Newmark has been talking to ITV News Anglia about the scandal that ruined his political career.
The locations of the Rugby World Cup's fanzones have been announced, as well as the route of the Rugby World Cup tour.