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New call centre opens to make outpatient appointments

A new call centre to make outpatient appointments at the Cumberland Infirmary and Westmorland General has opened.

The Contact Centre houses a centralised booking team, on hand to respond to the needs of patients who are referred to the Trust from a variety of sources.

The new centralised centre, on Port Road, Carlisle will be open for longer hours and will have one number for patients to call. The service will enable a telephone answering service to be staffed from 8.00am until 6.30pm Monday to Friday, facilitating better patient contact.

“We are delighted to open a Contact Centre that will ensure that we have the right staff with the right skills available to meet the needs of our patients.

“Advances in technology are providing new ways of working and the Contact Centre will allow us to introduce new and more efficient systems which will benefit both our staff and our patients.”

– Helen Ray, North Cumbria University Hospitals Trust


Health Minister visits projects supporting mental health issues

The Health Minister Norman Lamb is in the region today.

Mr Lamb will visit two projects in the South Lakes which offer help and support to people with mental health issues.

One of these is the South Lakeland Mind service which had been in danger of closure before a public appeal raised sixty thousand pounds to secure its immediate future.

Drop in session at Mind Credit: ITV Border News

Businesses meeting on borders railway project

Credit: ITV Border News

Businesses in the Borders get another opportunity today to see what potential benefits the new borders railway project can bring when it opens in September.

A meeting will take place at the Scottish Borders Council in Newton St Boswells at 11 o'clock with tourism businesses in attendance.


Young farmers positive about the future

Dairy farmers are facing tough and challenging times ahead, according to the president of the NFU in England.

Meurig Raymond has been in Cumbria, where some farmers say milk prices are cripplingly low.

But at the Newton Rigg agricultural college near Penrith, the president met students who are still determined to go into farming, and positive about the future.

Tim Backshall has this report:

ITV Border Scotland on Sky from mid March

ITV Border's service for viewers in the south of Scotland will be available on the Sky platform this month.

Border Scotland has been available on Freeview to viewers in the Scottish Borders and Dumfries and Galloway since January 2014.

Now, ITV and Sky are carrying out technical changes to enable the service on Sky and Freesat. It is expected this will happen on March 16.

Sky is communicating the changes to its customers and viewers are advised to check their television planners after the switch.

ITV Border Scotland is home to the political programme Representing Border, which is on air every night that Holyrood is in session, and to Border Life which reports on matters that are relevant to the south of Scotland.

Border Life is on Monday evenings at 8pm.

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