Holidaymakers across the region have been affected by the collapse of Britain's fifth biggest airline, Monarch.
Nationwide, more than 400,000 people have been affected by Monarch's announcement that it has gone into receivership.
All Monarch flights and holidays have been cancelled and will not be rescheduled.
Jane Davis, a dental hygienist who works in Cockermouth, was due to fly out to Italy this week to celebrate her silver wedding anniversary:
Her Monarch flight has now been changed to a Thomson flight from Newcastle at no extra cost, as the original flight was booked through a travel operator.
Jane's travel agent has been dealing with several customers in a similar situation.
He says the phone's have been hot, but people are dealing with the unfortunate circumstance:
Customers who have flights booked with Monarch Airlines should contact the person who made their flights booking or contact the CAA through their ATOL website to process their claim.