An emotional message went out for the last time last night from the Dumfries Control room. The centre is the first of five that will be closed. It is part of Police Scotland's restructuring process however the decision has been met with fierce opposition.
Hayley Inglis, a former employee, broadcasted the following message on behalf of the team at the centre for the last time:
'Alpha Juliet to all our Colleagues and Friends - standby for one message.....
We as a Control Room have given so many years of our life to serving you - our amazing Dumfries & Galloway Officers and keeping you all safe on the streets throughout your duties.
We are relaying this message with tears in our eyes and a broken heart due to a decision taken out of our hands and way beyond our control. Knowing that we won't be looking out for you in your daily work is extremely upsetting for us but we have to put a smile on our face and accept this change...'
– Hayley Inglis
The message went on with well wishes:
'We hope that Glasgow staff will take real good care of you, help you when help is needed and carry on our namesake with pride.
We wish you all the very best for the future. Stay safe.
Dumfries Control room has closed despite public outcry. Police Scotland say it is part of their re-structuring process and that a call centre in Glasgow will still provide an efficient service:
'Police Scotland will maintain local knowledge through the retention of highly experienced staff, maintaining local Public Assistance Desks operated by local officers and the effective use of new technologies and ongoing staff training.
The improvements will assure that the nearest and most suitable resources respond to incidents and will increase Police Scotland’s capability to meet the demands of responding to critical and major incidents, irrespective of their location.'
– Val Thomson, Chief Superintendent, Police Scotland
The Dumfries control room at the Police Headquarters has closed this morning.
All emergency and non-emergency calls will now be taken from a control room in Glasgow. Police Scotland say it is part of their re-structuring process, but the decision has been met with public outcry. Around eleven thousand people signed a petition condemning the closure.