The Care Quality Commission's found failings at a care home in Cumbria.
Their report shows Harriets residential home in Workington didn't always deliver care in a way that ensured residents' needs and welfare.
There were hygiene problems including dirty furnishings and toilets. And residents' personal records weren't always kept safe and confidential.
Roseberry Care Centres, who run the home, say the level of care described in the report is unacceptable, and that improvements will continue to be made.
Professor Sir Mike Richards, from the Care Quality Commission, tells ITV Border about the screening process outlined in the report.
A new report by the Care Quality Commission has placed North Cumbria Health Trust in the bottom band of hospital trusts in the country.
The findings are based on data that includes death rates, serious errors and patient surveys.
13 risks were identified at the North Cumbria trust, including 10 that were elevated.
These included "never events" of incidents that should never happen in NHS hospitals, higher than expected death rates and issues over the time patients waited for treatment.
The report will act as a screening tool to identify which trusts need the most rapid CQC inspections and where inspectors need to focus their attention.
A Cumbrian hospital has been criticised by the Care Quality Commission (CQC).
The CQC carried out an unannounced inspection last month at the West Cumberland Hospital in Whitehaven.
The report issued today criticises staffing levels, medical record keeping and the standard of care given to patients. The hospital has until mid-July to address the problems.
Kim Inglis reports.
The Acting Director of Nursing for North Cumbria University Hospitals, Chris Platton, says that changes have to be made, following the report by the Care Quality Commission:
"There can be no excuses for not meeting the expected standards set out in this report and unacceptable that both our staff and patients have historically endured standards of care which fall way below that of which any of us would expect from the NHS for our loved ones.
"The CQC has made a number of recommendations for action in the report which have already been addressed by the Trust since their visit in May.
"An action plan is also in place to ensure delivery of further significant improvements to patient care.
"The report does recognise that the Trust has already made improvements and this drive continues with vigour.
"There is no doubt that we are on a long journey relating to improving the quality of the services we deliver and the feedback, so far, from this inspection shows that we are taking steps in the right direction and beginning to make a difference.”
The Care Quality Commission has released a critical report into the West Cumberland Hospital in Whitehaven.
The report highlights staffing levels, patient welfare and care and record keeping as areas of concern.
An unannounced inspection of the hospital was carried out in May.
The Health Secretary is calling for a 'change in culture' in the health service, after the Care Quality Commission allegedly covered up a report into their own failings.
Jeremy Hunt said if there was a cover up over the deaths of mothers and babies at the Furness General, those responsible could face sanctions and could be stripped of their pensions.
You can watch the full report from Hannah McNulty below.
The NHS regulator in England - the Care Quality Commission - has named the individuals allegedly involved in the hospital deaths inquiry 'cover-up'.
CQC say four members of staff present when the discussion about the deletion occurred. They were: former Care Quality Commission chief executive Cynthia Bower, her former deputy Jill Finney, media manager Anna Jefferson and head of Regulatory Risk and Quality Louise Dineley.
The CQC is facing claims its staff ordered the destruction of evidence in a report which was critical of the regulator's failure to prevent deaths of mothers and babies at a Morecambe Bay NHS Trust.
The Health Secretary has insisted that it is right and proper that the Care Quality Commission names those officials allegedly involved in any 'cover-up.'
Jeremy Hunt told me that the speed with which CQC has dealt with this and responded, proves the systems in place now are working.
South Lakes MP Tim Farron has called the allegations "shocking" and said it is one of the worst things he has seen in his lifetime: