Dr Colin Wilkinson from South Lakes Health Action group said they welcomed the appointment of Sir David Henshaw.
He said: 'Sir David has an impressive CV and reputation. I'm pleased to hear he wants to work with us but I didn't send a letter a month ago with no reply
'Hopefully he will be in touch soon. There does need to be change and I agree it may take a couple of years to get right and we wish him all the best.'
The interim chair of a south Lakes hospital trust criticised by health watchdogs in a series of reports has outlined an action plan to improve services.
The chief executive of the University Hospitals of Morecambe Bay Trust resigned from his post last month.
It followed a series of critical reports from watchdogs Monitor and the Care Quality Commission into staffing at A&E and outpatient follow-up appointments.
Sir David Henshaw has been brought in as an interim chairman to turn things around at the Trust which runs Kendal's Westmorland General.