The Chief Executive of the NHS in Dumfries and Galloway has apologised to families in Stranraer, after their loved ones were moved from the town's dementia facility.
Darataigh dementia unit was closed temporarily because repairs had to be carried out to the boiler.
However, families then said they had been informed that the closure was permanent, meaning they would have to make the 75-mile trip to Dumfries to visit their loved ones on a permanent basis.
NHS Dumfries and Galloway has since said it will re-open Darataigh for the duration of a six-month consultation into the site's future.
Chief Executive Jeff Ace has now apologised to the families over how they were treated:
I think I need to apologise, we didn't communicate effectively, either about what our current dementia model is, and how Darataigh is used, or how we want dementia services to be in the west of the region."
A Stranraer dementia unit that was suddenly closed to patients in September has been given a temporary reprieve.
NHS bosses say repairs will be carried out to the boiler at the Darataigh facility, so it can accept admissions during a six-month consultation period on its future.
Since the closure patients using Darataigh have been transferred 75 miles to Dumfries.
An online petition calling for Stranraer's Darataigh dementia unit to remain open, has been signed by almost 1,000 people.
The petition, entitled 'Don't let Darataigh Dementia Service close' reads:
NHS Dumfries & Galloway are to close Darataigh thereby taking away the dementia service from Stranraer and the west of the region. This is an essential service that we must protect if we are not to see yet more services being taken to Dumfries."
Families in Stranraer say they have been told the town's dementia unit has been permanently closed, meaning they will have a 150 mile round trip to see their loved ones.
But NHS Dumfries and Galloway has not confirmed whether the closure will be permanent, or temporary.
Local councillor Willie Scobie described the closure as "disgraceful", and says it's definitely closed:
It's definitely been closed. I want them to rethink and reverse that decision.
The local feeling is one of anger and frustration at the way that we've been treated yet again. It seems that they close things without any notification or any consultation with the people affected.
These are people who take four hours to get to Dumfries with public transport, it's totally unacceptable. We've got the services and the people that can deliver here that's what we should be doing."
Families in Stranraer are having to travel more than 70 miles to Dumfries to see their loved ones, after the town's Darataigh dementia unit closed.
They say they have been told the facility will be permanently shut.
But NHS Dumfries and Galloway bosses haven't confirmed that the closure is permanent, saying only that the boiler had broken down:
Three inpatients were relocated from Darataigh following a boiler failure.
We have been in contact with each of the families affected to ensure that we continue to meet the needs of the patients and their Carers and we are fully committed to continuing the dialogue with the families over the coming weeks and months.”
A dementia unit in Stranraer has closed - forcing families of loved ones to make a four hour round trip to Dumfries' Mid Park Hospital.Read the full story ›
People who live with dementia in Cumbria are benefitting from new woodland walks.
They were devised by Iris Glimmerveen, a forest expert from Penrith. It's hoped that getting close to nature will stimulate their memories and provide therapy for both them and their carers.
A charity which uses music to help people with dementia has launched a new internet learning programme.
Playlist for Life was founded by broadcaster Sally Magnusson after she saw the benefits music had for her mother.
Staff at Carlingwark House in Castle Douglas - which is part of the national social care charity Community Integrated Care - say the project has been a big success.
Katie Hunter reports:
A charity which uses music to help people with dementia has launched a new internet programme.
Playlist for Life was founded by broadcaster Sally Magnusson after she saw benefits music had on her mother.
Margaret Whitton's husband David has dementia, she made him a playlist and says it really makes a difference.
Cumbria's ageing population means dementia diagnoses rates are significantly above the national average.
In the past, dementia has often been seen as the end of life, but now that's not necessarily the case.
It's thought activities like singing and dancing can help those with the illness
As part of Dementia Awareness Week, Samantha Parker went to find out more: