“Being able to use banks, post offices, shops or cafés is a necessity of everyday life. However, we continue to hear from many young disabled people who are unable to physically access premises, encounter unhelpful staff and find accessible facilities being misused – discouraging many from paying a return visit.
“Displaying clear access information on websites, offering to carry a disabled customer’s items, or investing in a portable ramp costing as little as £60, can make all the difference to a disabled shopper’s high street experience.”
– Tanvi Vyas, Project Manager at the Muscular Dystrophy Campaign Trailblazers
A disabled man from Carlisle is backing a national campaign calling on local businesses to offer more practical support for disabled shoppers, following the results of a report published today.
30-year-old David Gale is part of the Muscular Dystrophy Campaign Trailblazers.
He and others in the group took part in a study 'Short-changed', sharing their experiences of using their local high street for the group’s study.
Launched today, the study has shown that many young disabled people are struggling to access shops, cafés and restaurants, with some shoppers even saying they felt ‘invisible’ after being ignored by staff who instead address their companions or carers.