The DFDS, owners of the MS King Seaways that caught fire last night, have apologised to those passengers who felt the situation was not handled well.
A couple from Keswick have criticised the way they handled the fire on board the ship which was heading to the Netherlands.
Andrew Prescott and Sophie Beard say there was confusion and chaos on board the MS King Seaways as passengers looked at the smoke and heard warning signals.
The DFDS say they take all customer feedback very seriously and ensure that they will take these concerns into account during their debriefing and also incorporate it in future training and drills.
A couple from Keswick in Cumbria have criticised the way DFDS handled the fire on board one of its ships.
MS King Seaways had to return to Newcastle instead of heading towards the Netherlands when a fire broke out in one of the cabins.
A 28-year-old man remains in police custody on suspicion of arson.
Andrew Prescott and his girlfriend Sophie Beard say there was confusion and chaos as passengers looked at the smoke and heard warning signals.
A couple from Keswick who were aboard a ferry on which a fire broke out have spoken to ITV Border about their experience.
Andrew Prescott and his girlfriend Sophie Beard have criticised the way DFDS handled the fire on board one of its ships.
The couple, who were returning home to Holland after visiting family in Keswick, say fights broke out on board as passengers became more concerned.