Vivian Waugh lost her daughter Jennifer to cancer earlier this year. She said Helen helped them through the heartbreaking illness:
"Helen was our stronghold if we needed questions, if Jennifer needed to come in to see anybody if she was worried about her health, Helen was on the phone to either Newcastle or here to get the best advice, she was a godsend for us, she really was."
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The 42-year-old was last seen leaving work on Monday lunchtime.