"We need to start thinking nationally, but work locally. That means that local people will still see the same fire officers that have been in and out of houses, supporting the community.
"We need to keep that continuity. We do have to think nationally in terms of saving money, but we have to do that without compromising frontline outcomes."
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A writer from Carlisle has won the UK's most prestigious poetry award, the T. S. Eliot Prize.
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