Scotland's Chief Constable says having officers at public counters in police stations is old-fashioned.
Sir Stephen House told the Scottish Parliament's Justice Committee that people are more likely to use the phone or social media to contact police.
Plans to close counters at seven stations across Dumfries and Galloway and the Scottish Borders - including at Dalbeattie - have been criticised.
Police Scotland is trying to save more than £60 million.
More top news
Cumbria Police are looking to recruit more than 100 new police constables, just months after the force had been threatened by budget cuts.
The River Kent is being dredged again after more storms at the end of January washed up to 100 tonnes of gravel back downstream
A look ahead at the forecast for the Border region.