Scotland's Chief Constable says having officers at public counters in police stations is old-fashioned.
Sir Stephen House told the Scottish Parliament's Justice Committee that people are more likely to use the phone or social media to contact police.
Plans to close counters at seven stations across Dumfries and Galloway and the Scottish Borders - including at Dalbeattie - have been criticised.
Police Scotland is trying to save more than £60 million.
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