Scotland's Chief Constable says having officers at public counters in police stations is old-fashioned.
Sir Stephen House told the Scottish Parliament's Justice Committee that people are more likely to use the phone or social media to contact police.
Plans to close counters at seven stations across Dumfries and Galloway and the Scottish Borders - including at Dalbeattie - have been criticised.
Police Scotland is trying to save more than £60 million.
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The family of Christian Pay, who died on Friday after suspected substance abuse at a festival, have paid tribute to the Millom teenager.
The Borders Railway is to be officially opened by the Queen... on the day she becomes Britain's longest serving monarch.
Christian Pay's family say he was "loved by all" and had "the heart of a lion". The 18-year-old died after falling ill at the festival.