The DFDS, owners of the MS King Seaways that caught fire last night, have apologised to those passengers who felt the situation was not handled well.
A couple from Keswick have criticised the way they handled the fire on board the ship which was heading to the Netherlands.
Andrew Prescott and Sophie Beard say there was confusion and chaos on board the MS King Seaways as passengers looked at the smoke and heard warning signals.
"We have highly trained crew onboard our vessels who acted as quickly and efficiently as possible to contain the fire and ensure that passengers were evacuated to safe areas of the ship. We apologise to passengers who feel there was not a sufficient flow of information, and understand that this was a scary situation for many people, however passenger safety was and always is of paramount importance to us, and the crew’s priority was to act to secure the safety of the passengers onboard."
The DFDS say they take all customer feedback very seriously and ensure that they will take these concerns into account during their debriefing and also incorporate it in future training and drills.
More top news
The Scottish independence referendum was threatening to turn into a huge boost for separatist movements in many countries in Europe.
The full Scottish referendum results from 32 counting stations across Scotland.
ITV Border Political Editor Peter MacMahon says we've just seen a emotional former SNP MSP appearing to concede that the Yes side has lost.