The DFDS, owners of the MS King Seaways that caught fire last night, have apologised to those passengers who felt the situation was not handled well.
A couple from Keswick have criticised the way they handled the fire on board the ship which was heading to the Netherlands.
Andrew Prescott and Sophie Beard say there was confusion and chaos on board the MS King Seaways as passengers looked at the smoke and heard warning signals.
"We have highly trained crew onboard our vessels who acted as quickly and efficiently as possible to contain the fire and ensure that passengers were evacuated to safe areas of the ship. We apologise to passengers who feel there was not a sufficient flow of information, and understand that this was a scary situation for many people, however passenger safety was and always is of paramount importance to us, and the crew’s priority was to act to secure the safety of the passengers onboard."
The DFDS say they take all customer feedback very seriously and ensure that they will take these concerns into account during their debriefing and also incorporate it in future training and drills.
More top news
As February nears its end - snow and ice are going to be a feature.
New figures show that Sellafield Ltd. has the second highest business rate bill in the country, at £32million in 2015/16.
29-year-old Miklos Verebes is charged with murdering young Carlisle mother, Melinda Korosi, on Thursday 15 September 2016