“Being able to use banks, post offices, shops or cafés is a necessity of everyday life. However, we continue to hear from many young disabled people who are unable to physically access premises, encounter unhelpful staff and find accessible facilities being misused – discouraging many from paying a return visit.
“Displaying clear access information on websites, offering to carry a disabled customer’s items, or investing in a portable ramp costing as little as £60, can make all the difference to a disabled shopper’s high street experience.”
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