A report by the Muscular Dystrophy Campaign "Trailblazers" found 75% of those questioned felt they had no choice but to shop online due to a lack of physical access.
One of those who took part in the survey was David Gale from Carlisle.
He's encouraging high street businesses to do more to support shoppers with disabilities and stop ignoring them.
Kim Inglis went to meet him.
More top news
Emma Jesson brings you Sunday night's forecast
Frosty on Sunday night with showers on Monday, some wintry. Breezy in the west. Unsettled, changeable, cool new week
Emma Jesson brings you Saturday night's forecast