A report by the Muscular Dystrophy Campaign "Trailblazers" found 75% of those questioned felt they had no choice but to shop online due to a lack of physical access.
One of those who took part in the survey was David Gale from Carlisle.
He's encouraging high street businesses to do more to support shoppers with disabilities and stop ignoring them.
Kim Inglis went to meet him.
More top news
ITV Border has been given a glimpse of the new Borders Railway... our reporter Jenny Longden is on a train heading to the Borders.
Officers will now start and finish their shifts at police stations in Kendal or Barrow, rather than smaller ones like Windermere.
A look ahead at the forecast for the Border region.