A report by the Muscular Dystrophy Campaign "Trailblazers" found 75% of those questioned felt they had no choice but to shop online due to a lack of physical access.
One of those who took part in the survey was David Gale from Carlisle.
He's encouraging high street businesses to do more to support shoppers with disabilities and stop ignoring them.
Kim Inglis went to meet him.
More top news
Longest cold spell of winter so far. Mainly dry and bright, but feeling bitterly cold today. Very wintry further east, blizzards possible
Mountain Rescue has seen a 5% increase in rescues and with the current conditions they're advising people to take extra care.
A look ahead at a wintry weekend forecast.