Anne Brodie, Claife Parish Council: "Local residents have lost faith in the ferry: it's not reliable, they don't know whether it's coming or going and it's breaking too often. Once every five years to overhaul the ferry is not sufficient - no bus company or train company would do that.
"They wouldn't be allowed to get away with it. There's no signs communicating with the general public about whether the ferry's running or not. And our means of communicating all these points have been lost to us because the County Council has chosen to axe the forum that we communicated in."