Dumfries Control room has closed despite public outcry. Police Scotland say it is part of their re-structuring process and that a call centre in Glasgow will still provide an efficient service:
– Val Thomson, Chief Superintendent, Police Scotland
'Police Scotland will maintain local knowledge through the retention of highly experienced staff, maintaining local Public Assistance Desks operated by local officers and the effective use of new technologies and ongoing staff training.
The improvements will assure that the nearest and most suitable resources respond to incidents and will increase Police Scotland’s capability to meet the demands of responding to critical and major incidents, irrespective of their location.'