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Dumfries Control room closes

The Dumfries control room at the Police Headquarters has closed. All emergency and non-emergency calls will now be taken from a control room in Glasgow.

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Police Scotland reassure public over control room closure

Dumfries Control room has closed despite public outcry. Police Scotland say it is part of their re-structuring process and that a call centre in Glasgow will still provide an efficient service:

'Police Scotland will maintain local knowledge through the retention of highly experienced staff, maintaining local Public Assistance Desks operated by local officers and the effective use of new technologies and ongoing staff training.

The improvements will assure that the nearest and most suitable resources respond to incidents and will increase Police Scotland’s capability to meet the demands of responding to critical and major incidents, irrespective of their location.'

– Val Thomson, Chief Superintendent, Police Scotland

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