HSBC's online banking services have "partially recovered" after an earlier cyber attack, according to the company's UK chief operating officer.
John Hackett said the bank was working to restore "full service" but that attempted denial of service, or DDoS, attacks were continuing.
HSBC’s internet and mobile services have partially recovered, and we continue to work to restore a full service.
We are continuing to experience attempted denial of service attacks and we are closely monitoring the situation with the authorities.
The bank urged customers unable to access its online services to visit a branch or contact Personal Telephone Banking between 8am and 10pm on 03457 404 404.
HSBC is continuing to experience a 'denial of service' attack, but its online banking services are "recovering", the bank has said in a tweet.
It said the situation was being "closely monitored".
Internet and mobile banking recovering, but we continue to see DDOS attacks. Situation closely monitored, but normal service is returning.
HSBC has pledged to waive any fees racked up by customers as a direct result of the 'foiled' cyber attack.
The banking group said it was working with law enforcement authorities to pursue those behind today's "denial of service attack."
HSBC has said none of its customers details or transactions had been affected by this morning's attack.
HSBC is working closely with law enforcement authorities to pursue the criminals responsible for today’s attack on our internet banking.
It urged those wanting to make urgent transactions to visit their local branch as some customers still struggled to log on to HSBC's personal banking sites following the attack.
We continue to defend our services against todays attack. For urgent transactions please visit your local branch 1/2
HSBC users have been complaining that they are still unable to access their online banking accounts, with today being payday for many.
People vented their frustration on Twitter.
In a statement issued on their official Twitter feed, HSBC said: "We are working hard to restore services, and normal service is now being resumed. We apologise for any inconvenience."
@hsbc_uk_help can we have some info as to when it will be back up?? normal service obviously has not been resumed!
@hsbc_uk can I private message someone please? Can't log in online and all I'm getting is an engaged tone when I call
HSBC has said none of its customers details or transactions were affected by this morning's foiled cyber attack on its personal banking websites in the UK.
HSBC internet banking came under a denial of service attack this morning, which affected personal banking websites in the UK.
HSBC has successfully defended against the attack, and customer transactions were not affected.
We are working hard to restore services, and normal service is now being resumed.
We apologise for any inconvenience this incident may have caused.
HSBC today said it had successfully defended its internet banking service from a cyber attack.
The bank said its personal banking website was affected by a "denial of service attack", which it has successfully defended itself against.
A denial of service attack happens when hackers attempt to prevent people from using a service by bombarding it with traffic.
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