1. ITV Report

Lincoln hospital trialling new telephone clinics

Patients in Lincoln are being given the opportunity to consult with hospital staff on the phone for the first time.

Credit: Press Association

The rheumatology department at Lincoln County Hospital is providing telephone clinics for eligible patients.

Patients are selected based on their condition being stable, them not suffering from any recent flare ups and there not being any recent changes to their medication.

More complicated patients will continue to be seen in a traditional face to face clinic.

“Before the telephone appointment I can go through the patient’s notes, access any blood results, x-rays or any other scans. I can then talk to the patient about their results and see if they have had any problems since we last saw them, review any medication and decide what to do next.

“After the telephone appointment we will send a letter to the GP and a copy to our patient so they are kept up to date. If the patient is stable and is happy we can also discharge them back to the care of their GP with a management plan in place.

“In a rural community like Lincolnshire we are very well suited for these types of clinics.”

– Dr Shaza Obaid, Consultant Rheumatologist

The telephone clinics are useful for patients, particularly those who have no means of transport or live far away from the hospital. Being in a rural area public transport can be difficult, but by having a telephone appointment patients no longer have to rely on friends, family or a taxi service to help them travel to the hospital.