Northern Rail promises improvements for passengers

Passengers have been promised improved services under an extension of a rail franchise covering services in key northern cities.

Northern Rail to operate services until 2016

It has been announced that Northern Rail will continue to operate rail services across the north of England until February 2016.

The company has committed to a range of improvements as part of the agreement including improving the way it provides information for passengers.

Commercial Director, Richard Allen, says they hope to avoid price rises by attracting more customers:

Northern Rail promises improvements

Passengers have been promised improved services under an extension of a rail franchise covering services in key northern cities.

ITV Yorkshire

Under the deal, Northern Rail Ltd will carry on running trains across the north of England until February 2016.

Announcing the extended franchise today, rail minister Stephen Hammond said Northern Rail would have to meet tough new targets for punctuality, reliability and passenger satisfaction.

The deal comes at a time when investment in rail in the north is set to see a significant amount of the network electrified, meaning improved services between key strategic cities including Leeds, Liverpool, Manchester, Newcastle and Sheffield.

The Department for Transport and Northern Rail are continuing to work on proposals to deliver a fleet of electric trains for the franchise, which would see existing diesel stock released to strengthen other services during the deal.

The operator will provide new passenger information screens at a further 100 stations and will work to make buying tickets more convenient.

When the new agreement expires in February 2016, a new long-term franchise will be let.

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