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Only call an 999 if it's life-threatening

Yorkshire Ambulance Service are urging members of the public to only call 999 if it's a life-threatening situation.

"The service has received hundreds of 999 calls this week for seasonal-related illnesses and incidents and we are treating a lot of patients with breathing difficulties as a result of cold and viruses.

"As we approach a busy weekend of pre-Christmas celebrations and office parties we expect there to be a significant influx of calls to alcohol-related incidents.

"These calls are in addition to other medical emergencies such as injuries from road traffic collisions, heart attacks and strokes.

"Whilst many people do use our emergency service appropriately, some callers could be helped by other more appropriate healthcare services."

"We would ask people who are out and about to be conscious of how much they are drinking, eat beforehand and make sure they plan ahead for transport home.

"We would like to thank members of the public for their support during this challenging period and recognise the efforts of our staff who are working extremely hard to provide services for our patients.

– Dr David Macklin, Interim Executive Director of Operations at the Trust

Hoax 999 callers face £90 fine

Hoax 999 callers are being warned they face fines of £90 for wasting police time. On New Year’s Eve last year, a total of 1,710 calls were made to South Yorkshire Police between 7am on 31 December and 7 am on January 1.

This is compared to between 1,100 and 1,200 on an average day or 1,400 on a particularly busy day.

At worst, they could divert police officers away from other, genuine incidents, which could have grave consequences. Many hoax callers are in drink, especially at this time of year, and think it’s acceptable to try and use police officers as a taxi service. Others, who are friendlier but just as serious in terms of time-wasting, want to wish call handlers Happy New Year. I cannot stress enough the importance of only ringing 999 in a genuine emergency.

While a call to 999 to wish handlers a Happy New Year may seem funny after a few pints, I can assure would-be pranksters that we take such incidents seriously

– Tracy Potter, operations manager South Yorkshire Police


Warning over 999 calls

Warning over nuisance calls Credit: PA

South Yorkshire Police are warning the public not to make unnecessary 999 calls tonight, on what is traditionally their busiest night of the year. Some people have even used the emergency number to ask for a taxi home, putting already-stretched police resources under additional pressure.

Between December 20th and 29th, South Yorkshire Police call handlers dealt with a total of 5,471 calls to 999, around 70 per cent of which were not a true emergency. A smaller proportion of those were nuisance calls from people being abusive, wanting a chat or making a false report of crime.

One drunken caller rang to tell police that he had been to the pub and was now in a supermarket. He said he was “letting police know where he was and that he was okay.” One woman kept a call handler on the line for 16 minutes while saying she was drunk and she wasn’t sure what she was reporting.

And another woman rang to complain that officers who had attended her house to deal with a reported crime had “walked dog mess” into the property.

Debate over 999 accidents

There is a controversial debate over whether you should punish drivers of emergency vehicles when they're involved in accidents en route to 999 call outs.

Nicola Stacey was killed when her car collided with a fire engine responding to an emergency call in Sheffield. Despite evidence that the vehicle was exceeding speed guidelines, the driver has never been prosecuted.

Every year there are thousands of crashes involving emergency vehicles and now Nicola's case is being featured on ITV's Tonight programme this evening - which asks should we prosecute? Tina Gelder reports.

Calls for 999 drivers to be more aware

The sister of a woman killed when a fire engine responding to a 999 call in Sheffield crashed into her says emergency service drivers need to be more alert to dangers on the roads.

It is as 999 drivers say they are worried about facing prosecution for dangerous driving if they have an accident while going to an emergency.

Nicola Stacey died in June 2008. Her sister Jessica has been speaking of her concern.


999 problems in Lincolnshire

Around 700 homes in Lincolnshire are unable to dial 999 for emergency assistance. BT has identified the problem in the Langrick area for telephone numbers starting 01205 28. The problem should be fixed by midnight, but should anybody need to, then the advice is to ring 999 from a mobile phone.