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Poor customer service

Retail experts are asking for your opinions on customer service.

They are wanting to know about whether staff are annoying, if being kept on hold stresses you. A survey is being conducted from now until September to find out how businesses can damage themselves through poor service.

We always hear about the impact of customer service on a business or the economy. Often we forget the impact on the most important element - the customer. A lot of us walk around feeling frustrated and angry about the service we get. What we're hoping is to pride an outlet, to give people the chance to highlight the impact customer service has on them day in and day out.

– Kate Hardcastle, retail expert

A customer service bootcamp is taking place in Huddersfield to get a taste of what the situation is like.