Providing our residents with excellent care and quality of life is my number one priority. I was devastated to learn that two long-standing, experienced employees who’d been given extensive training in caring for and safeguarding elderly and vulnerable people had behaved in such an abhorrent way.
I immediately notified the Police, Social Services and the Care Quality Commission and have worked closely with them to ensure the former employees involved face the severest of consequences for their actions. This is the only way to make sure that other vulnerable people will not be at risk from harm from them in future.
– Gaynor Saunders, Managing Director of Denestar Limited, which owns Oakfoss House
The resident involved remains at Oakfoss House, and words cannot express how sorry I am that she and her family have suffered at the hands of people who ignored their duty to provide the care, kindness and respect she should have received. Bad practice in the care profession cannot be tolerated and I hope this case sends that message loud and clear to anyone who wishes to work for me or in the care industry more generally.”