First TransPennine Express improve their value for money satisfaction ratings

The proportion of rail passengers satisfied with the value for money of their ticket has risen slightly to 47per cent, according to a survey published today.

This figure, for autumn last year, was up 1per cent on the previous autumn.

First Hull Trains improved their satisfaction ratings by 7 per cent. However, Northern Rail had the lowest ratings for overall satisfaction at 80 per cent.

First TransPennine Express scored 89 per cent overall satisfaction in the independent National Passenger Survey for train services between Manchester, Merseyside, Yorkshire, Humberside and the North East. The research included 30,000 passengers and was conducted in Autumn 2012.