After a report criticised levels of care, patients are now being involved in improving standards at hospitals in Lincolnshire. They're being asked what quality care looks like to them.
The initiative has been introduced at Pilgrim Hospital, Boston after recommendations were highlighted in the Keogh Review.
A group made up of members of the public have been taken round every ward, department and clinical area within the hospital to identify improvements that could be made to enhance the patient’s experience.
They were asked to consider one of four key areas when making their assessments – is the area welcoming; safe; caring and involving and well organised and calm.
Jennie Negus, Deputy Director of Nursing said: “This was an excellent opportunity to involve our patients and members as our eyes and ears on the ground at the hospital.
“Patients and staff both have high expectations for safe, good quality care, delivered in welcoming and clean environments. The challenge helps to address how the environment influences patient experience and helps us hear the patient voice, address any issues and also share best practice."