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"I can't apologise enough" says Magical Journey boss

The organiser of The Belfry's Magical Journey Christmas experience has apologised to visitors for closing after it was "hammered by the weather'.

Paul Dolan, organiser of The Magical Journey experience, said that work was underway to get all the issues fixed by Wednesday.

We were hammered with four weeks of torrential rain which really affected the site and slowed us down.

We were very far behind but I didn't want to disappoint children.

We thought there was enough there that people wouldn't see the small details that weren't there but there were too many small details and it built up.

We shouldn't have opened yesterday. I can't apologise enough.

What we want this to be is a perfect experience.

– Paul Dolan, Magical Journey organiser

This morning organisers posted a message on the Magical Journey Facebook site saying it was 'closed for improvements'.

The attraction - designed by TV presenter Laurence Llewelyn-Bowen - was immediately slammed on social media with hundreds of complaints from disappointed customers.

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One man dead and two injured in Warley car crash

A driver has died and two people have been injured in a two-car smash in Warley today.

The incident took place at the junction of the A4123 and Bleakhouse Road, shortly after 9.20am today.

One of the drivers was confirmed dead at the scene while the other was taken to Sandwell Hospital with knee pain.

A female passenger was taken to Birmingham's Queen Elizabeth Hospital with cuts, back pain and a suspected abdominal injury.

Armed robbers attack Derby shopkeeper

Detectives have issued an appeal for information after three men wearing facemasks and armed with a handgun attacked a shopkeeper in Derby.

The robbery took place at 6.55pm last night at the Good Cheers Convenience Store on Arthur St, Derby.

The men threatened and assaulted the shopkeeper until he handed over cash from the till.

They left the shop heading back towards Edward St.

Derbyshire Police are urging those people on the street at the time to come forward as witnesses.

If you have any information about the incident please call Derby CID on 101 or Crimestoppers on 0800 555 111

Furious parents attack Magical Journey on Facebook as kids' Christmas experience is cancelled

Angry parents have taken to Facebook in their droves to complain about the eleventh hour cancellation of Laurence Llewelyn-Bowen's Christmas show.

Many parents had already set off for The Belfry Golf Club's Magical Journey with their children before they discovered the news it had been temporarily closed after complaints about safety and quality.

One frustrated parent, Leah Gulliver, said: "We are on the road to this now! I have kids crying in the back. I want a full refund now."

The Magial Journey had been billed as ‘the most amazing Christmas experience that planet Earth has ever seen’.

Organisers say they took the decision to close for three full days based on customer feedback so they "could implement changes and improvements to the experience".

Since the announcement was made on Facebook at 9.30am Sunday morning parents have swamped the page with compaints and concerns.

Laurence Llewelyn-Bowen with elves at The Magical Journey Credit: BPM Media (Midlands)

My partner has booked his final day's holiday for tomorrow especially to experience this visit. Now it's too late to change his leave. Feeling very disappointed.

– Jacqui Evans on Facebook

I want my £220 refunded.

You did not deliver what you advertised and have ripped people off, that is the issu,e and some of your staff are damn right rude and clearly do not care.

Magical experience what a joke and it didn’t even last the allocated time of 80/90 Minutes either.

– Natalie Craig on Facebook

However some parents have backed the organisers saying it was the right decision to make.

Best decision made. Well done for taking everyone's comments on board and refunding those who have already been and have left disappointed. We are looking forward to our Magical Journey.

– Steph Clarke on Facebook
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