Becky Palmer was only nineteen when she died in December 2010. She’d asked her mum Louise to look after her facebook page because she was too ill and often used the site to contact friends and receive messages of support.
After her daughter’s death Louise found comfort by logging on to her Facebook page and reading her old messages.
But four weeks ago she discovered the log-in details had been changed. And when she challenged Facebook they told her she could no longer log in – because it invaded Becky’s privacy.
Louise said: “I can’t believe Facebook can be so heartless and inconsiderate.
“The loss of my only child has been heartbreaking. But at least in my darkest hours I could log in to her Facebook account and read her messages, remembering her as the vibrant girl she used to be.
When she contacted the site they said: “Unfortunately for privacy reasons, we cannot make changes to the profile or provide login information for the account.”
In a statement a Facebook spokesperson told ITV Central:
Facebook’s policy is not to provide login information for an account to anyone but the account owner to protect their privacy. This means that when we receive a report that a user is deceased we memorialize the account, which restricts profile and search privacy to friends only, but leaves the profile up so that friends and family can leave posts in remembrance. However, we do honour requests from close family members to deactivate the account, which removes the profile and associated information from the site.
A group has now been set up and signed by 1,500 people asking for the page to be reinstated.