1. ITV Report

Nursing home fails on essential standards of care and safety

The Oaks in Derby looks after 20 elderly people with dementia Photo: ITV Central

The Care Quality Commission says the standards of care at a nursing home in Derby are "a real concern".

The government watchdog regulates how those in care are treated and visited The Oaks in February for a spot check.

The nursing home, which looks after 20 people with dementia, was found to have failed on six essential standards of care and safety.

Criticisms in the report included:

  • Not applying the brakes to wheelchairs
  • Not checking hearing aids were switched on
  • Serving food on plastic plates, irrespective of the resident's need
  • Skin tears on shins not reported by staff
  • Not reporting patient injury when patient got finger trapped in hoist

The Care Quality Commission said:

Andrea Gordon, Care Quality Commission:

"The continuing failings at The Oaks Nursing Home are a real concern. CQC has been working closely with Derby City Council and Derby City PCT to ensure the safety and wellbeing of people receiving this service and we have told the provider where they need to improve. We will continue to monitor this service. If we had immediate concerns about people's safety, we would take action straight away on behalf of residents.

"The continuing failings at The Oaks Nursing Home are a real concern".

– Andrea Gordon, Care Quality Commission

A new general manager for the company that owns The Oaks says he won't let standards drop again.

Derbyshire Primary Care Trust say they are working closely with the home's owners following the CQC report.

They say new measures include a training programme for staff and a management restructure.

The home says they have let six employees go since the inspection and have a new manager starting on Monday.

Full report by Sally Lockwood: