1. ITV Report

£7 million benefit package for rail passengers

A London Midland train Photo: PA

Passengers hit by delays and cancellations on London Midland services are to get a £7 million package of benefits.

Repeated staff shortages have led to serious disruption for many weeks on London Midland services.

The Transport Minister Norman Baker, has announced that London Midland season ticket holders will be given five days of free travel passes.

There will also be 500,000 additional cheap advance tickets on key network routes in London, Birmingham, Northampton, Crewe and Liverpool.

A commitment has also been made to invest in infrastructure improvements.

London Midland has cancelled or delayed hundreds of services in recent months. On repeated occasions, they were not able to provide enough drivers and some services had to be cancelled, with severe delays to services, and they have fallen short both of everyone's expectations and their franchise obligations.

I am confident London Midland has now rectified their driver shortage but the company need to be clear that we will continue to monitor their performance closely and take firmer action if necessary.

– Norman baker, transport minister

The free tickets will be available to all monthly and annual season ticket holders, as well as to weekly ticket holders who have been affected by disruption.

The government also said London Midland will spend millions of pounds improving the resilience of their trains and will invest at least £2.25 million on a range of measures to benefit passengers. These will be primarily in the West Midlands, where the worst disruption was experienced.

Following a period of consultation over the last couple of months, London Midland has agreed a package of benefits with the Department for Transport to compensate passengers for cancelled trains and delays to services.

We acknowledge the impact that this has had on our passengers and we have now put measures in place to ensure we have sufficient drivers to operate our services.

– Go-Ahead, London Midland's parent company