A hospital trust in the Midlands is paying out almost half a million pounds in compensation after what human rights lawyers have called "appalling" failures of care at the Alexandra Hospital in Redditch.
The Health Secretary Jeremy Hunt says he is 'disgusted' at what he has heard. In one of the worst cases, an 86-year-old former nurse was left unwashed for 11 weeks. Her son has been speaking to Central News.
Peter Bridle is so appalled by the care his mother Patricia received at the Alexandra Hospital, he does not want to appear on camera.
Instead he wants the focus to be on his late mother, and how she was treated.
– Peter Bridle
"When I finally said to the nurses, I beg you to wash my mother, they said we don't have time.
She would wear clothes and they would become soiled.
She was mentally anguished."
A former nurse herself, Peter says his mother devoted her life to caring for others: "No one deserves that sort of treatment but she of all people.
"One day I said to her this isn't right. She said this isn't fair Peter, this isn't fair."
But Peter Bridle isn't alone, 38 families believe their relatives were neglected by the Worcestershire Acute NHS Hospital Trust.
Some have told of how their loved ones were left without food or water.
An 84-year-old man is said to have starved to death.
35 cases were brought against the Alexandra Hospital, 3 were against the Worcester Royal.
Now, after a long legal battle, the families have been awarded a total of more than £400,000 compensation.
Today the Trust said it was committed to giving the best care for patients.
– Worcestershire Acute NHS Hospital Trust
"As a consequence of rigours clinical governance within the Trust, significant changes have been made to ensure patient care is excellent, which is resulting in the trust currently producing a standard hospital mortality index below the national average. The trust is committing to delivering the very best care for patients."
It was between 2002 and 2011, that these patients were treated, that level of care, is one that some say is firmly in the past.
– Karen Lumley, Conservative MP Redditch
"I've used the hospital, my friends use the hospital and the hospital is fit for purpose I believe today."
The trust has not accepted liability, but it has agreed to write letters of apology to the families of those patients who were mistreated.
On average, the financial settlement that the relatives have received, is £10,000.
With the compensation, Peter Bridle says he plans to write a book about his mother and how she took pride in caring for others.