1. ITV Report

Plane lands without luggage for 215 passengers

Only 85 of 300 passengers were met by their luggage Photo: BPM Media

Hundreds of passengers arrived at Birmingham Airport without their luggage because of a “technical hitch” at a Toronto airport.

One passenger said that two people passed out because 'it had been such a stressful day'.

They had already endured a three-hour delay to their flight in Canada because of a technical problem with the baggage system.

Out of the 300 passengers on Air Transat Flight from Pearson International airport only 85 were met by their luggage after a six-hour flight yesterday afternoon (17 August).

Around 215 passengers were affected by the issues with the checked-in baggage.

Last night, 57-year-old passenger Damon Brown from Bedworth, Warwickshire, accused the airline of lying and said only three of its staff were at Birmingham to handle complaints.

Birmingham Airport Credit: BPM Media

He said if he’d known his luggage wasn’t on board before the plane took off he would have taken another flight.

I’d been to Toronto for a wedding and me and my wife had all our best clothes in there which we need again for a wedding we plan to go to this weekend.

Together with our two expensive Samsonite suitcases it would’ve cost us less to get another flight but I think the airline deliberately didn’t tell us all that our luggage hadn’t been loaded.

– Damon Brown

Mr Brown took to social media last night to vent his anger and said he hoped for compensation from the airline.

A spokesperson for Air Transat today apologised for the delays and outstanding luggage.

She said:

There were severe problems at Pearson because of technical hitches and many of our flights including Mr Brown’s flight TS164 were disrupted.

There was a three-hour delay at Toronto while we tried to sort the issue out but it was chaotic and the situation was constantly changing.

It was impractical to inform each and every passenger the status of their luggage before the flight took off but we did warn passengers that there was problems with baggage sorting.

We would advise all passengers waiting for their luggage to keep in touch with Birmingham airport who will let them know as soon as the baggage arrives in the UK.

– Air Transat spokesperson