Hundreds of passengers arrived at Birmingham Airport without their luggage because of a “technical hitch” at a Toronto airport.
One passenger said that two people passed out because 'it had been such a stressful day'.
They had already endured a three-hour delay to their flight in Canada because of a technical problem with the baggage system.
Out of the 300 passengers on Air Transat Flight from Pearson International airport only 85 were met by their luggage after a six-hour flight yesterday afternoon (17 August).
Around 215 passengers were affected by the issues with the checked-in baggage.
Last night, 57-year-old passenger Damon Brown from Bedworth, Warwickshire, accused the airline of lying and said only three of its staff were at Birmingham to handle complaints.
He said if he’d known his luggage wasn’t on board before the plane took off he would have taken another flight.
Mr Brown took to social media last night to vent his anger and said he hoped for compensation from the airline.
A spokesperson for Air Transat today apologised for the delays and outstanding luggage.