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Uber passenger quoted £149 for 10-mile journey

Photo: BPM

A woman has hit out at taxi-hailing app Uber, after she was left with a charge of up to £149 for a 10-mile journey.

The NHS worker said she wanted to travel from Harborne to Solihull when she was unable to get her car off the drive.

She turned down the proposed route and service price of between £111 - £149, with an option to upgrade the vehicle for £185 - £245.

Users say they have seen a surge in prices in the midst of an treacherous weather conditions.

The rising pricing model - which is automatic - comes into effect during busy periods.

But it has meant some passengers face having to pay more than four times the normal rate.

The proposed journey prices Credit: BPM Media

The woman, who couldn’t get a vehicle off the drive this morning, resorted to calling for an Uber alongside countless other Brummies.

But the worker was left utterly outraged at the cost.

Whilst I understand that taxi firms may charge some additional fees in adverse weather, I feel that the surcharge Uber were placing was ridiculous and quite mercenary.

– Uber user

It is not the first time Uber has come under fire for this model.

Earlier this year, Uber was branded "absolutely disgusting" after automatic surge pricing remained in place following the London Bridge terror attack before removing it.

Outraged customers accused the company of profiting from the horrifying attack that killed seven people and left 48 wounded.

The firm, which allows riders to hail cabs with their smartphones, said the surge was "automatic" adding in a statement:

As soon as we heard about the incident we immediately suspended dynamic pricing all around the area of the attacks.

– Uber

A spokesman said the company would refund all rides that passed through the area in the wake of the attack.

Uber is yet to comment on about the £149 quote.