1. ITV Report

Storage facility at centre of KFC delivery crisis not registered

Hundreds of KFC stores remain closed across the UK. Credit: PA

The new storage hub at the centre of KFC's chicken delivery problems has not yet been granted the registration it legally requires to operate, the local council has confirmed.

Rugby Borough Council said the cold storage facility used by DHL, which took over KFC deliveries last week, had been operating since February 14th 2018 and the council was hoping to issue conditional approval on Thursday.

A council spokeswoman said:

There is no requirement for the DHL cold storage facility to be licensed, but it does need to be registered. We have now received the relevant documentation and expect to be able to issue conditional approval tomorrow.

Officers visited the facility yesterday afternoon and were satisfied with all of DHL's food safety processes including temperature control, date coding, food handling and associated record keeping.

They didn't observe any out of date chicken or other foods.

– Spokeswoman, Rugby Borough Council

The council said it could have served a Remedial Action Notice to stop the site operating until the conditional approval had been obtained "but we did not consider that this would have been in the public interest as we have now received the application documentation and were satisfied with the food hygiene controls at the site".

KFC has said it expects disruption to continue for the rest of the week after its new delivery contract with DHL sparked chicken shortages across the country.

Hundreds of the chain's nearly 900 stores are still closed, while many of those that are open are offering limited menus.

KFC tweeted that because the chicken is fresh, "inevitably some may go to waste", adding that it was looking at donating to local charities among other options.

The KFC closures are expected to continue for the next few days. Credit: PA

John Boulter, DHL's managing director of retail, said:

DHL regrets the interruption of supply and is working diligently to rectify the situation by working with KFC and other partners involved in the supply chain.

The reasons for this unforeseen interruption of this complex service are being worked on with a goal to return to normal service levels as soon as possible.

Whilst we are not the only party responsible for the supply chain to KFC, we do apologise for the inconvenience and disappointment caused to KFC and their customers by this incident.

– John Boulter, managing director of retail, DHL

KFC said staff on short-term contacts working in restaurants owned by the chain would be paid the average hours worked per day over the past 12 weeks, while those on salaries would be paid as normal.

However, 80% of KFC outlets are run on a franchise basis.

DHL announced in November 2017 that it had been appointed alongside QSL to manage the supply and distribution of food products and packaging for more than 850 KFC restaurants throughout the UK.