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Performance of UK call centres "exceeds those overseas"

The Chief Executive Officer for EE says new Derby call centre shows 'commitment to job creation' in the UK.

Olaf Swantee said:

The opening of our new call centre in Derby is the second UK contact centre we have opened in just a few weeks. It underlines our investment in the UK as well as our determination to make EE number one for service in the UK telecoms sector.

The benefits for our customers are clear as the performance of UK call centres are shown to exceed that of those overseas. But, just as importantly, today’s announcement shows our significant investment in the UK is not restricted to our network and demonstrates a continued commitment to job creation for communities across the country.

300 customer service jobs to be created in Derby

The Webhelp UK call centre on Pride Park Credit: EE

Digital communications company EE is to create around 300 new call-centre jobs in Derby to help handle customer service calls.

In partnership with Webhelp UK - which has a large call centre on Pride Park - the network giant has already started recruiting.

The site in Derby is already home to around 1,200 staff.


New sponsor for Birmingham City FC

Birmingham City today announced that Zapaygo will be the club's principle partner for the next two years. The business, which has a phone app designed to make ordering food and drink in participating restaurants hassle free, is based in Birmingham.

Their branding will appear on Blues shirts for the 2014/15 and 2015/16 seasons.

"Obviously with the situation last season, running it so close to staying in the division and the well documented situation with the finances this shows companies out there, local business men and women are prepared to come into partnership with the club and I think it's still an attractive proposition for people."

– Team manager Lee Clark said

350 jobs could be created in Rugeley distribution centre

The Amazon distribution centre in Rugeley Credit: ITV News Central

350 jobs could be created at the Amazon fulfilment centre in Rugeley, after the firm applied for planning permission to expand the building.

The jobs at the Towers Business Park will only be created however, if the application is successful.

If approved, there will be a new entrance to the building, and improved infrastructure around the site. The interior of the building will also be reconfigured so the capacity will be doubled.

The company has also said it plans to create about 2,500 seasonal roles in Rugeley this Christmas.


'A day of shame for Goodyear Dunlop' says MP

On the day that Goodyear Dunlop brings tyre manufacturing to an end in Birmingham, Jack Dromey, the MP for Erdington, has said it is 'a day of shame' for the company.

Today is a day of shame for Goodyear Dunlop. They could have moved three miles to Aston. But a decision was made 3,500 miles away in Ohio to end 125 years of manufacturing in Birmingham. Their message to a highly-skilled and long-serving workforce is 'thanks for your past loyalty, here's your redundancy notice'.

He also had a message to the workforce, saying they 'deserved better', and that he would work to get them a new job.

You can be proud of who you are, decent men and women, Birmingham's best. I share your sense of betrayal. Three generations of one family alone in Erdington had served 102 years in the factory. You deserved better.

Now the task is to ensure not one Dunlop worker ends up on the dole. I will continue to work with good employers like Jaguar Land Rover and the Dunlop Aircraft Tyres factory to get you into a job as quickly as possible.

Birmingham Dunlop Motorsport factory to close today

The closure of the plant was announced in February Credit: PA

125 years of tyre-making will end at the Dunlop Motorsport factory in Birmingham today.

The closure of the plant was announced in February, with 241 people made redundant.

Despite calls from MPs to keep production in the city, production is being moved 3,500 miles away to Ohio in America.

100 jobs created in East Midlands after Middle East deal

by Peter Bearne

A hundred jobs are being created in the East Midlands with the creation of a huge recycling plant in the Middle East.

Chinook CEO Dr Rifat Chalabi and Lord Livingston Credit: ITV News Central

Technology company Chinook Sciences, based in Nottingham, has won a £300 million deal to build the facility in Sharjah in the United Arab Emirates. The plant, which will convert waste to energy, will be the largest of its kind anywhere in the world.

A model of the new plant Credit: ITV News Central

The deal will also benefit Chinook's many suppliers across the country, safeguarding 650 jobs.

Chinook's command centre in Nottingham Credit: ITV News Central

The Government says it is the first major deal announced under a new programme of support to help medium-sized businesses increase their exports.

Today, Trade and Investment Minister, Lord Livingston, visited Chinook's command centre at Nottingham Science Park.

READ: New jobs as Nottingham company wins £300m deal

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