Two out of three patients at one of the region's major hospitals say they've no idea whether or not they've seen a doctor during their visit.
It's prompted managers at Northampton General to have a rethink and turn back the clock to the days when doctors wore white coats.
They've been updated to allay fears about hospital infection rates and are being introduced alongside a new policy where staff introduce themselves to patients.
Click below to watch a report from ITV News Anglia's Wesley Smith
The head of an under-pressure NHS trust who has been on sick leave for three months has resigned.Read the full story ›
Alex Barker will complete his journey from Coventry to Falmouth today - he's been raising awareness of Moebius Syndrome along the way.Read the full story ›
Michelle Gundry, an intensive care nurse from Coventry, saw the images of Ebola-hit Sierra Leone on TV and knew she had to do something to help.
She's just returned from her third trip to the country and she joined our presenter Lee Comley in the studio to talk about her experiences.
The family of a 26-year-old man, who died suddenly of a cardiac arrest in 2008, are urging young people to be tested for heart defects.Read the full story ›
Michelle Gundry from Coventry is a Red Cross nurse who was part of a specialist team of doctors and nurses working in Kenema.Read the full story ›
Today will see the launch of an innovative HIV self-testing programme in Birmingham with the hope of catching the condition early.Read the full story ›
Kate Jakes, 22, is waiting for her fourth liver transplant operation in five years.Read the full story ›
Nottingham City Council is proposing increasing charges for adult social care services. The council says cuts in government funding mean users will have to contribute more. The council is proposing extending the range of paid-for services to include all people receiving long term support services. That would include increasing the charges for Day Care from £5 to £12 per day and increasing the charges for transport to Day Centres from £5 to £8 per return journey.
The council says the proposals will not affect people who are assessed as being financially unable to contribute towards the cost of their care.
A six-year-old boy suffered serious abdominal injuries after he tried to get off the ghost train ride at Botton Brothers Pleasure Beach in Skegness because he was scared.
Steve Pratten, community response manager at East Midlands Ambulance Service, said: "The boy had initially become trapped under the car of the train.
"Apparently he'd got frightened and wanted to get off the ride.
"He suffered abdominal injuries as a result of the ride going over him. He was transferred to the Queens Medical Centre in a stable condition.
"Paramedics on the air ambulance said that he was a really lovely boy - very polite throughout.
"He was in a lot of pain and was very upset and frightened as well but they said he was very brave."