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A couple from Birmingham are furious that letters and cards which they've been posting to their family in Australia, are regularly arriving at - not just the wrong address - but the wrong continent.
Margaret Froggatt says she just can't understand how such a basic mistake keeps happening.
For almost a decade Margaret Froggatt, of Selly Oak, has been sending letters and cards to her family in Australia, only to have them delivered to Buckinghamshire.
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For almost 10 years Margaret Froggatt has been sending letters to her family in Australia, only to have them delivered to Buckinghamshire.