Investigation into NHS helpline

At least 22 "potentially serious" incidents - three involving deaths - have been recorded in relation to the new NHS 111 advice line, a health magazine reports. The deaths are being investigated. NHS England is keeping a 'careful eye' on the service.

National

NHS urge trust in 111 service

NHS England chief nursing officer Jane Cunningham has told ITV Daybreak that "people should not lose confidence in the [NHS 111] service."

At least 22 "possible serious untoward" incidents - including three where a patient died - relating to the new NHS 111 advice line, a health magazine reports.

The deaths are being investigated. NHS England is keeping a 'careful eye' on the service.

Ms Cunningham added: "The three individuals will clearly need to be investigated and we need to see what really happened in those cases."

Read more: New NHS helpline 'is putting people's lives at risk'

National

What is the NHS service 111?

  • For urgent medical help calls but not a life-threatening 999 emergencies.
  • Unlike 999, the service only offers access to health services, with the police operating on their own 101 non-emergency helpline.
  • Replaces the services provided by NHS Direct, which will end in June.
  • 111 operators are able to dispatch ambulances when appropriate.

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National

Doctors' concerns over NHS 111 line over Bank Holiday

Doctors have voiced concern about whether the new NHS 111 advice line can cope with demand over the Bank Holiday Monday weekend.

Dr Taj Hassaan, vice president of the College of Emergency Medicine, told the Daily Mail:

"We're worried that this is the first bank holiday following the launch of 111. At a time where 111 in parts of the country is fragile, we need to plan as well as we can".

There are concerns over the new NHS 111 advice line Credit: NHS

The college said it has noted the "very serious concerns" being expressed about the efficiency and effectiveness of NHS 111 around the country.

"We have strong reservations and concerns about the amount of investment that has gone into providing clinical support to the computerised decision algorithms being used to help the public seek the service that is most appropriate to them, " a spokesman said.

The warning comes as at least 22 "potentially serious" incidents - three involving deaths - have been recorded in connection with the service, according to health magazine Pulse.

Read:'Three deaths' probed in connection with NHS 111 line

National

'Three deaths' probed in connection with NHS 111 line

At least 22 "possible serious untoward" incidents - three involving deaths - have been recorded in connection with the new NHS 111 advice line, it has been reported.

Two deaths are being investigated in the East Midlands, and one in the West Midlands, health magazine Pulse said.

A spokesman from Derbyshire Health United - which covers NHS 111 in Derbyshire, Nottinghamshire and Northamptonshire - said it was investigating the two deaths but so far it believes the system and processes that were followed would have been "exactly as expected".

NHS Direct - which covers eight NHS 111 areas - said it is investigating the unexpected death of a patient who was referred to a GP out-of-hours service in the West Midlands, Pulse reported

NHS England's board members have voted to set up a review into the service

National

Most NHS helpline providers giving 'good service'

Most NHS 111 providers have provided a good service but a small number have not.

There has been a vastly improved picture of NHS 111 compared with late March and the Easter Bank Holiday periods where problems were widely reported. Since that time, NHS England have put in place tighter controls.

We recognise the service may continue to have problems in some areas and therefore the 0845 46 47 number remains in place along with other out of hours services to ensure resilience in those places.

– NHS ENGLAND

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National

NHS England to identify 'deficiencies' in helpline

NHS England is to commission a review to learn vital lessons from how the NHS 111 service has been prepared and launched to date. The review will seek to identify the reasons for any deficiencies in the service to avoid similar problems when implementing the rest of the service and other future programmes.

NHS 111 has been running successfully in many areas of the country for a considerable time and public satisfaction with the service in these areas is high - 93% of those using the service were either satisfied or very satisfied with the service in the February 2013 figures.

– NHS ENGLAND
National

'Urgent review' into NHS England 111 helpline

NHS England is set to review its 111 service. Credit: Dominic Lipinski/PA Wire

NHS England will carry out an urgent review of the new 111 helpline following allegations its introduction has been chaotic and it has been close to meltdown, ITV News has learned.

The 111 number replaced NHS Direct and emergency out of hours doctor services in some areas.

Doctors have claimed that patients are being put at risk.

Watch ITV News at 6.30pm for more.

National

Investigation over 'unexpected death' after 111 call

NHS Direct has told ITV News they are investigating one "unexpected death" after a patient in the West Midlands contacted its 111 helpline service.

NHS Direct said it is investigating one 'unexpected death' after a patient contacted its 111 service.
NHS Direct said it is investigating one 'unexpected death' after a patient contacted its 111 service. Credit: Dominic Lipinski/PA Wire

NHS Direct said of the nine contracts it is currently operating, it is investigating seven "potentially serious" incidents related to calls to the 111 service.

Read: What is the NHS 111 helpline service?