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Nottingham City Council have issued a "full apology" after the local government ombudsman found a council-run care home failed to call for an ambulance when one of the residents suffered a stroke.
Elaine Yardley is Director of Adult Services, Adult Support and Health, at Nottingham City Council.
A stroke victim, who did not receive emergency treatment for over five hours due to neglect by a Nottingham City Council care home, has told ITV news Central how her life has changed as a result.
Eileen Rock now lives with her daughter, Anita, and struggles with her speech.
Nottingham City Council has apologised after the local government ombudsman found it took five hours for one of its care homes to call an ambulance for a stroke victim.
Eileen Rock now lives with her daughter, but her health has suffered.
Mrs Rock suffered the stroke at 7:30am but it was not until her daughter arrived at lunchtime that the emergency services were summoned.
An investigation found the home's manager and deputy were aware of her situation, but both thought the other had called for assistance.
Mrs Rock has been left incontinent and unable to walk and her previous speech and communication difficulties have been exacerbated.
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Nottingham City Council has apologised after an investigation found it took staff five hours, to call an ambulance for a stroke sufferer.