A hospital has apologised to the family of a woman who was diagnosed with pneumonia but who actually had terminal cancer.
Her family says as well as getting her condition wrong, she was denied basic care and wasn't allowed to die with dignity.
The NHS has offered a "heartfelt and sincere" apology to the family of Sandra Aston, following her death in April last year.
Chief nursing officer, Helen Blanchard, has spoken of the apology sent to Mrs Aston's daughter, Tracey Holmes.
We would like to repeat our offer of a sincere apology to Mrs Holmes.
We accept that aspects of the care that her mother received were unsatisfactory, and we are deeply sorry for her family's experience.
We have been in regular contact with Mrs Holmes over the last year to talk about how we have learned from her experience.
– Helen Blanchard, Chief nursing officer at Worcestershire Hospitals NHS Trust
We were very grateful when Mrs Holmes attended a board meeting to allow senior staff to listen to her story and we have taken action to improve care.
I have written to Mrs Holmes recently to try and maintain communications, and would be happy to meet with the family again to address their needs.
Sandra Aston died hours after this video was taken, on 25 April 2012.
Her daughter, Tracey Holmes, claims the hospital neglected her, and left her to die.
The NHS have given the family a formal apology.
A woman, who was forced to feed her elderly mother with lollipops in order to keep her hydrated, has received an apology from the NHS.
Tracey Holmes’ mother, Sandra Aston, was left helpless at Redditch Alexandra Hospital in the week before she died in April 2012.
The 79-year-old was also misdiagnosed. She was told she had pneumonia, when in fact, Mrs Aston had lung cancer that could not be operated on, which caused her death.
The hospital have formally apologised to the family.
– Tracey Holmes
My mother was left dehydrated, with no monitoring of her fluid or food intake.
We constantly found her freezing cold, with cracked bleeding lips and in considerable distress due to her discomfort and desperate thirst.
We even took to bringing her ice lollies because the hospital was unable to provide oral sponges.
We fear that if we had not been there then mum would have received nothing at all.