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A hospital has apologised to the family of a woman who was diagnosed with pneumonia but who actually had terminal cancer.
Her family says as well as getting her condition wrong, she was denied basic care and wasn't allowed to die with dignity.
The NHS has offered a "heartfelt and sincere" apology to the family of Sandra Aston, following her death in April last year.
Chief nursing officer, Helen Blanchard, has spoken of the apology sent to Mrs Aston's daughter, Tracey Holmes.
Sandra Aston died hours after this video was taken, on 25 April 2012.
Her daughter, Tracey Holmes, claims the hospital neglected her, and left her to die.
The NHS have given the family a formal apology.
A woman, who was forced to feed her elderly mother with lollipops in order to keep her hydrated, has received an apology from the NHS.
Tracey Holmes’ mother, Sandra Aston, was left helpless at Redditch Alexandra Hospital in the week before she died in April 2012.
The 79-year-old was also misdiagnosed. She was told she had pneumonia, when in fact, Mrs Aston had lung cancer that could not be operated on, which caused her death.
The hospital have formally apologised to the family.
Latest ITV News reports
Tracey Holmes said her mother was treated 'worse than an animal' while she was in the Alexandra Hospital in Redditch.