Doctors apologise after 89 patients get 'unacceptable' care in Leicestershire

A review into levels of healthcare in Leicestershire and Rutland has found 89 patients received 'unacceptable' care in hospital or the community in the days before they died.

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Review shows 'unacceptable' healthcare levels in Leicestershire

A review into levels of healthcare in Leicestershire has found 89 patients received 'unacceptable' care in hospital or the community in the days before they died.

The review looked into 381 cases dealt with by the NHS in Leicester, Leicestershire and Rutland, and found care was not good enough for 89 patients. The review said 30 of them were admitted to hospital when other types of care should have been given.

Most of the issues related to patients who were on the Leicester, Leicestershire and Rutland emergency care pathway, finding that communication between different parts of the health system was poor.

Of the 292 patients that were found to have had acceptable levels of care, in 119 of those instances, there were lessons to be learned.

Doctors have written to the patients and relatives involved in the review, to apologise for the care they received.

We take this report very seriously. As doctors we want to do much more for our patients and it is essential that we have a high quality local joined up health care system.

On the evidence of this review, we have let some people down. For this, we want to apologise to the families of all 89 patients whom the review found to have received substandard care and assure them that we are going to work tirelessly with our colleagues to make substantial and lasting improvements to the local health system.

– Dr Kevin Harris, UHL Medical Director, and Professor Mayur Lakhani, GP Chair of West Leicestershire CCG

The review, which was carried out by Local Clinical Commissioning Groups (CCGs), the Leicestershire Partnership NHS Trust (LPT) and University Hospitals of Leicester NHS Trust (UHL), did find that end of life care had seen improvements.

85% of patients since April 2013, who had a care plan for the end of their life, died in their place of choice and their wishes were carried out, which is almost double the national average of 45%.

And to ensure this care to continue to improve, the local NHS community will be holding a series of listening events across Leicester and the surrounding counties.

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