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A care home in Peterborough where inspectors found people were left in 'beds of urine', has responded to a highly critical report by the Care Quality Commission.
A statement on behalf of Werrington Lodge, said:
We were made aware of these findings in May and June and we took immediate action. We were deeply concerned that the home was below the standards we expect for our residents.
We have made investment in a number of areas including training for current staff and adding more staff to the team. This includes additional nurses on the team, a senior nurse supervising each shift, plus daily support from our most senior and specialist staff.
We have also transformed the environment with refurbishments. Since the inspections in May and June we know we have made progress and this has been recognised by external parties involved - the Care Quality Commission and the Council.
Everyone is dedicated to providing the best possible care and we know things have improved and continue to improve. We would like to thank residents and relatives for their continued support.
The Care Quality Commission says improvements are needed at a care home in Peterborough.
Malcolm Bower-Brown, Deputy Chief Inspector of Adult Social Care at the CQC, says staff at Werrington Lodge ignored some calls for assistance among other concerns.
A care home in Peterborough which reportedly left people in beds of urine has been told to make improvements after the Care Quality Commission (CQC) made an unannounced inspection.
The CQC visited Werrington Lodge care home on 8 and 12 May 2014. It has warned national care provider Barchester Healthcare Homes Limited, which runs the home, to make improvements.
Inspectors found a number of significant concerns:
- Some people were left in bed for long periods of time during the day, sometimes in beds wet with urine
- The home was dirty and people were at risk of infection. Parts of the home smelled of urine and there were dirty carpets and furniture in communal areas
- People were not protected from developing pressure ulcers from falls
- People had lost weight and some had very dry mouths indicating they were not given enough to drink
- Some staff showed a lack of compassion for the people in their care
- Calls for help were ignored on occasion
- There was a lack of stimulation and activities with only one activities organiser employed to support the 79 people
- A lack of direction and leadership from management and nurses
Following the inspections CQC made referrals to Peterborough Council's Safeguarding Vulnerable Adults team.
Barchester Healthcare Homes Limited was served with eight formal warning notices.
A further inspection on 12 June found some improvements had been made including to staff attitudes and to monitoring of fluid and food intake for people.