East Midlands Ambulance Service loses patient data

East Midlands Ambulance Service admits to losing a data cartridge containing 42,000 Patient Report Forms. They say extra staff training on data handling is already underway.

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'Appalling' that system isn't in place to prevent loss of nearly 42,000 patient records

The daughter of a 94-year-old woman treated by East Midlands Ambulance Service this year says it's "appalling" that a system is not in place to prevent patient information being misplaced.

Jane Rogers' mother Janet came off her scooter earlier this year in Newark and had to wait several hours for the Ambulance Service to arrive.

She says both she and her mother would have been outraged if this had been her records.

East Midlands Ambulance Service says that extra staff training in data handling procedures is already underway and that their computer storage system is in the middle of being upgraded to improve security.

The data is thought to be from the period September 2012 and November 2012. If anyone was treated by the Service during this period and has concerns they can ring a helpline on 0115 884 5055.

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Reaction to ambulance service loss of patient records

Healthwatch Nottingham and Nottinghamshire have commented on the loss of nearly 42,000 patient records by East Midlands Ambulance Service saying,

“This is not what we would expect from a well-run public service.”

– Martin Gawith, chairman of Healthwatch Nottingham, and Joe Pidgeon, chairman of Healthwatch Nottinghamshire

East Midlands Ambulance Service have apologised and say they're certain no-one outside the organisation would be able to access the data because it has to be read with a special type of equipment.

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