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Advice from Network Rail about New Street congestion

Crowd control measures at Birmingham New Street in 2013 Credit: Network Rail

Network Rail is issuing the following advice to people using Birmingham New Street station this weekend, as it expects a surge in numbers of people visiting the city by train.

  • Allow more time to catch your train – it is likely you will have to queue at peak times from Friday afternoon through the weekend.
  • The station will be busy. Be prepared for large crowds using the station.
  • There will be crowd safety measures in place. These are tried and tested and there for passengers safety.
  • Last Saturday an additional 100,000 people used the station compared to an average Saturday (230,000 compared to 130,000)

Crowd control measures in force at New Street station

Crowd control measures at Birmingham New Street in 2013 Credit: Network Rail

Crowd control measures will be in force at Birmingham New Street Station again this weekend, after 100,000 more people than usual passed through the station last Saturday.

People reacted on social media last week that the concourse was overcrowded, and one person complained his 5 year old son had been injured.

230,000 people used the station last Saturday - 100,000 more than usual Credit: Network Rail

Network Rail said however they had received no formal complaints, and insisted the measures put in place were completely safe.

Birmingham Frankfurt Christmas Market and the Black Friday shopping weekend were two of the reasons cited for it being unusually busy last weekend.


Revamped New Street station to open next September

A multi-million pound project to revamp Birmingham New Street Station will be completed by next September.

More than £600million has been invested into improving the station. The new 'Grand Central' shopping centre will also open, including John Lewis' new thirty five million pound Midlands flagship store.


UK's busiest stations: Find out where Birmingham ranked

All the top 10 busiest stations reported an increase in passengers in the last financial year.

The number of people using stations across Britain in 2012 to 2013 rose 3.3%, the statistics from the Office of Rail Regulation show.

The top 10 busiest stations based on the estimated number of exits and entrances to a station during 2012/13 are:

  • Waterloo in London - increase of 1.9% - 96 million
  • Victoria in London - increase of 1.6% - 77.34 million
  • Liverpool Street London - increase of 2.4% - 58.45 million.
  • Euston in London - increase of 4.9% - 38.3 million.
  • Birmingham New Street - increase of 2.7% - 32.09 million
  • Glasgow Central - increase of 2.2% - 27.18 million.
  • Leeds - increase of 4.6% - 26.2 million
  • Manchester Piccadilly - increase of 1.0% - 23.15 million
  • Brighton - increase of 0.8% - 16.18 million
  • Liverpool Central and Liverpool Lime Street - decrease - 4.9%

Birmingham's New Street station named Britain's 'worst'

The station came bottom in the poll, despite undergoing a £600 million makeover Credit: David Jones/PA Archive/Press Association Images

Birmingham's New Street station has been named Britain's worst railway station by a passenger watchdog.

The station is undergoing a £600 million transformation but it still got the lowest satisfaction among commuters in a survey by the group Passenger Focus.

People who used Birmingham's Moor Street station rated it the best in the country after London St Pancras.

Passengers rated stations on services including platform information, cleanliness, and helpfulness of staff.

Have a nice trip: CCTV catches escalator slips and falls

People with heavy luggage and wearing high heels are among those to topple over while travelling on Birmingham New Street's escalators.

CCTV footage released by Network Rail as part of a new safety campaign shows people at the busy station taking a tumble.

The first clip shows a man struggling with his luggage fall backwards, and - apparently giving up on the situation - continues to travel upwards with his legs in the air.

A second clip shows another person trip up twice as they struggle to keep their footing.

Network Rail has stressed that neither of the people shown were injured.

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