The East Midlands Ambulance service has been responding to anger over an almost four hour wait for a pensioner who fell from her scooter.
They say an investigation is now underway into why the delay happened.
The service we provided to Janet clearly fell short of the high standard our patients should expect. We are very sorry that she had to wait so long for help.
We are now investigating the circumstances to understand why the delay happened and as soon as we know the reasons, we will contact her direct with our findings."
A 94 year old woman who was forced to wait almost four hours for an ambulance after she was left bloody and bruised has branded it dreadful.
Janet Rogers fell from her scooter in Farndon, near Newark and injured her head, arms and legs.
The family of a 94-year-old woman left bloody and bruised in the gutter for three and half hours say they feel let down with the ambulance service.
Janet Rogers came off her scooter on a sloping pavement in Farndon near Newark, falling heavily and injuring her head, arms and legs.
An ambulance was called and the operator told those helping not to move her, and advised to not let Mrs Rogers even have drink of water.
After waiting in the street in hot sunshine for three and a half hours, paramedics finally arrived.
East Midlands Ambulance Service has apologised, and says it's investigating.
East Midlands Ambulance Service says it is expecting an increase in emergency calls over the weekend as the weather is sunny and as England play their first World Cup match.
It says it expects calls to increase by up 15%. The service is encouraging people to ring 999 only if someone's life is immediately at risk. It says other medical problems can be dealt with by GPs or via the NHS 111 phone service.
East Midlands Ambulance Service is failing to meet 4 out of 6 essential standards, according to the Care Quality Commission.Read the full story ›
These are the latest pictures from a suspected chemical spill at a school in Northampton this morning. Emergency services were called to Greenfields School and Sports college in Goldings at around 9:30am.
It's thought two chemicals mixed in the plant room of the school's swimming pool and produced chlorine gas.
Around a hundred and fifty people were told to evacuate as a precaution - two adults were taken to hospital for treatment.
Two people are in hospital after a school was evacuated in a suspected chemical leak in Northampton.
Emergency crews were called to Greenfields School and Sports College in Goldings earlier today.
Northamptonshire Police are on the scene helping deal with traffic and supporting the fire and ambulance service.
People living nearby have been asked to keep their windows and doors closed.
Two adults are being treated at Northampton General Hospital with mild breathing difficulties.
Emergency services are dealing with a suspected chemical spill at a school for disabled children in Northampton.
Crews were called to Greenfields School and Sports College in Goldings earlier today.
The fire service is dealing with the incident which is thought to have happened around the school's swimming pool.
There are no reports of injuries and the school has been closed for the day.
East Midlands Ambulance Service says it is expecting tonight to be one of the busiest of the year.
The last Friday before Christmas, known as Black Friday, sees late night revellers and partygoers out in force.