A pensioner duped out of hundreds of pounds by a phone con has warned other residents to be wary of thieves posing as police officers.
The 85-year-old from Birmingham handed over his bank card and PIN to "convincing" bogus detectives who called claiming his account had been hacked by card cloners
Protect yourself against courier fraud:
1) Your bank or police will never send a courier to your home to collect bank cards
2) Your bank or police will never ask for your PIN number
3) If you receive one of these calls end it immediately.
Fraud investigators have reported a surge in reports from residents in the West Midlands who have been stung by a "Courier Scam" which sees tricksters talking vulnerable people into handing over bank cards and PIN numbers.
The scam involves callers posing as police officers and panicking targets into believing their bank account has been hacked and that they need to seize the cards and security details, including PIN numbers, to stop further fraudulent transactions.
A care home operator has been fined £140,000 following the death of a pensioner.
84-year-old Dorothy Spicer, who had Alzheimer's, died in January 2010 after spending eight hours outside on a freezing night.
Staff at the Whitefriars Care Home, in Stamford in Lincolnshire, failed to realise Mrs Spicer had walked out of the building.
Phillip Froggatt tells ITV News Central how Derby City Council's "Stay Warm and Healthy" campaign helped his mother Margaret. Housing officers found she had no heating or hot water at her home. The team have since put an emergency heating system in place, as well as ordering a new boiler.
Safia Iqbal from Derby City Council explains what the "Stay Warm and Healthy Campaign" is all about.
Following on from the launch of the 'Stay Warm and Healthy in Derby' project, where Derby City Council are working in unison with AgeUK and the NHS, Gedling Borough Council in Nottingham has come forward with a similar scheme of its own.
A free oil-filled radiator service is being offered there to people most in need.
Part of Nottingham City Council's 'Keep Warm this Winter' campaign, the scheme aims to help elderly people, along with the disabled, those with long-term health issues and low-income families.
Last winter there were 31,000 deaths in the UK linked to cold weather. With the cold snap approaching, Derby's 'Stay Warm and Healthy' campaign, looks to raise people's awareness of vulnerable friends, relatives and neighbours.
Here's a few tips on how to keep warm and stay safe through the winter weeks and months. Experts say the elderly, in-particular, are far less likely to need hospital admissions if they get the right support.
Keeping your home warm and looking after yourself:
- Draw your curtains at dusk and keep your doors closed to block out draughts.
- Keep windows and internal doors closed to keep heat inside.
- Have your heating system serviced and your chimney swept.
- Food is a vital source of energy; eat well to keep your body warm.
- Layer your clothing, rather than one thick item.
- Heat is lost through the head and neck, so wear a hat and scarf even indoors.
- Use a hot-water bottle or electric blanket to keep warm whilst sleeping.
- Stock up on cold and flu medicines.
- Find out if you are eligible for the flu jab.
Elderly patients are more likely to end up back in hospital if they do not receive the right support when they go home.
The Royal Voluntary Service found that patients in Leicestershire who were helped by volunteers were significantly less likely to be readmitted.