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Do you know your flight rights?

The Civil Aviation Authority says customers have a number of rights they may not be aware of, and advises how to exercise them.

  • Rights to a refund or another flight
  • Rights to care and help at the airport
  • Extra help for vulnerable passengers
  • Package holidays

Rights to a refund or another flight

  • If your flight has been cancelled, your airline must get you to your destination or offer a full refund.
  • If delayed by more than 5 hours and you no longer want to travel, you're entitled to a full refund.
  • Transfer passengers are entitled to a flight back to the original departure point.
  • If you accept a refund your airline no longer has to look after you.
  • If the disruption is severe, your airline may advise you to make your own travel arrangements and will reimburse costs. Make a note of the conversation, ask the airline to update your booking with details of the agreement.

For more information on your flight rights see the ITV News website.

Thomas Cook reiterate apologies for flight delay

A ruling involving a teacher from Stoke-on-Trent means families who have their holidays ruined by long flight delays can finally claim compensation.

Jeff Halsall, 58, won a payout of £680 from Thomas Cook after he and his wife were made to wait 22 hours for a flight.

A spokesperson for travel company Thomas Cook said:

“We appreciate how frustrating flight delays can be and we’ve reiterated our apology to Mr Halsall for the lengthy wait he and his wife experienced.

We always look at claims such as this fairly and make every effort to resolve complaints without the need for a court hearing.

It is regrettable that we were unable to resolve it prior to the Court hearing.

Mr Halsall was awarded the sterling equivalent of €800 by the Court.

The original claim was on hold as a result of the legislation being referred back to the European Court of Justice in 2010"

Flight delay compensation land mark ruling

A ruling involving a teacher from Stoke-on-Trent means families who have their holidays ruined by long flight delays can finally claim compensation.

Jeff Halsall, 58, won a payout of £680 from Thomas Cook after he and his wife were made to wait 22 hours for a flight. Experts believe the decision could cost airlines millions of pounds but Mr. Halsall hopes it does not come to that.

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