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Trading Standards urges Hajj victims to speak out

The Head of Trading Standards Birmingham has urged people to contact the agency if they are victims of 'rogue tour operators' when booking their Hajj pilgrimage.

Sajeela Naseer says the victims should not worry that the 'rogue operator' may be a member of the local community, and should report them so they can be properly investigated.

There have been worries over claims that some agencies have been exploiting those that are planning on making the trip to Saudi Arabia.

Councillor in warning for Hajj travellers

There are unscrupulous tour operators that deliberately target the Muslim community claiming to specialise in organising Hajj packages.

These air tour operators do not have a licence and are breaking the law and not providing legal protection for travellers. Consumers need to be aware, and make sure they ask for the ATOL number when making enquiries about a Hajj pilgrimage trip.

Thankfully, a number of traders have been prosecuted in recent years for falsely claiming to have an ATOL, but people still need to be savvy and careful about the choice of tour operator they choose.

– Councillor Barbara Dring, Chair of the Licensing and Public Protection Committee