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Leicestershire hospital produces video to improve patient experience

A short film has been produced by patients, volunteers and staff at Leicestershire Partnership NHS Trust in order to help improve patients’ experiences when they visit the hospital.

The film, which is the first of its kind in Europe, uses a simple theme ‘You are the patient experience’.

It has also been adopted by hospitals in Australia and the United States.

View the video below:

Snow disruption at UHNS

University Hospital of North Staffordshire is cancelling routine appointments and some services because of the heavy snow. Attempts are being made to keep the City General site operational. Relatives are asked to continue to collect patients who are being discharged.

If you have a concern, please contact the relevant department on your appointment letter or visit for department numbers.


  1. National

Prince Charles calls for 'human kindness' in NHS

The Prince of Wales has made a direct plea to doctors and nurses to listen to their patients and to show them “human kindness” following reports of patient neglect at a hospital in Worcestershire.

In an article in the Journal of the Royal Society of Medicine, the prince said the industry must "listen and honour what is being said and not said by patients".

He added that a health service's vision should acknowledge "physical and social environment, education, agriculture and architecture".

  1. National

Health Secretary "disgusted and appalled" at patient neglect

Health Secretary Jeremy Hunt said he is "disgusted and appalled" at reports of patient neglect at a hospital in Worcestershire. The worst instance of mistreatment at the Alexandra Hospital in Redditch was a patient starved to death, The Sunday Telegraph reported.

I am disgusted and appalled to read these accounts of what patients and their relatives went through.

These are examples of the sort of 'care' that should simply not happen in the NHS and there is no excuse for them.

We will be keeping a careful eye on this situation, and will take further action if necessary.

– Health Secretary Jeremy Hunt

The health trust concerned is writing to 38 families and is to admit its failings in each case, the newspaper said. In a statement, the trust issued an apology over its "shortcomings".

Northampton Saints spread Christmas cheer at hospital

Northampton Saints players came bearing lots of gifts for those who won't be spending Christmas at home Credit: ITV Central

Northampton Saints players have been out on the rounds of a hospital ward to help spread some Christmas cheer. The team face Harlequins in the Premiership tomorrow, but they took time out from preparing for that clash to see patients on the children's ward at Northampton General Hospital.

They came bearing lots of gifts for those who won't be spending Christmas at home. Saints say they're expecting a tough game tomorrow.


Birmingham City Hospital remains closed to visitors

Norovirus Credit: ITV Central News

Birmingham City Hospital remains closed to visitors today after an outbreak of the winter vomiting bug, norovirus. Four wards are closed, one is due to open on Monday and visitors should be allowed from the end of next week.

There are some exceptions to the no visitor rule, including the maternity ward.

Follow this link to the ITV News page for advice if you feel unwell.

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