The East Midlands Ambulance service has been responding to anger over an almost four hour wait for a pensioner who fell from her scooter.
They say an investigation is now underway into why the delay happened.
The service we provided to Janet clearly fell short of the high standard our patients should expect. We are very sorry that she had to wait so long for help.
We are now investigating the circumstances to understand why the delay happened and as soon as we know the reasons, we will contact her direct with our findings."
A 94 year old woman who was forced to wait almost four hours for an ambulance after she was left bloody and bruised has branded it dreadful.
Janet Rogers fell from her scooter in Farndon, near Newark and injured her head, arms and legs.
The family of a 94-year-old woman left bloody and bruised in the gutter for three and half hours say they feel let down with the ambulance service.
Janet Rogers came off her scooter on a sloping pavement in Farndon near Newark, falling heavily and injuring her head, arms and legs.
An ambulance was called and the operator told those helping not to move her, and advised to not let Mrs Rogers even have drink of water.
After waiting in the street in hot sunshine for three and a half hours, paramedics finally arrived.
East Midlands Ambulance Service has apologised, and says it's investigating.
A scheme to improve access to broadband services for people in Nottinghamshire is being launched today.
More than 500 homes and businesses in Collingham near Newark will be the first to benefit from the £20million scheme.
Newly elected Newark MP, Robert Jenrick, declined a drink on the job as he re-opened a local pub hit by flooding.
Conservative, Jenrick, defeated closest challengers, UKIP, despite their majority being slashed by 9,000 votes.
Cutting the ribbon (blue, of course), Jenrick wished the pub much success and said he was delighted that this was his first job as local member of parliament.
Danny Alexander has said the Liberal Democrats' poor performance at the Newark by-election was a "deeply disappointing result," but was due to "tactical voting" from the party's supporters.
The Chief Secretary to the Treasury was asked why the party had slumped from a 20% share of the vote to just 2%, a result that saw them lose their deposit.
He put some of the decline down to voters not wanting to see Ukip win the seat from the Tories, saying: "The last thing our supporters wanted was to be represented by Ukip in the House of Commons, therefore there was a lot of switching to other parties."
Defeated UKIP candidate, Roger Helmer, says his party will no turn their attentions to their strategy for the 2015 General Election - but first he needs a good nights sleep.
Controversial Helmer was beaten to the Newark seat by Conservative Robert Jenrick, but UKIP did manage to slash the Tories' majority by around 10,000 votes.
Chancellor George Osborne has said the Newark by-election win was a "strong win for the Conservatives" and it was "disastrous" for the Labour Party.
Asked what he thought of the Ukip performance after the anti-EU party came second, he said:
"The Ukip vote was down on where it was a few weeks ago. We have an argument we can take to the country now about the change Britain needs."
Ukip leader Nigel Farage conceded his party had been defeated during the by-election, but hailed the result as Ukip's "strongest ever by-election performance".
Speaking after the result, Mr Farage said: "I think there'll be an awful lot of Conservatives with a majority of less than 10,000 who will look upon this result in sheer horror."
But he admitted he would have liked to have done better in Newark.
"Yes, I mean the majority's halved, but nonetheless for Ukip it's still a good night's work," he said.