One of the biggest problems is that hospitals can't take the patients ambulances bring to A&E fast enough as they are already chockablock.
Tracey Holmes said her mother was treated 'worse than an animal' while she was in the Alexandra Hospital in Redditch.
Jeremy Hunt has called for a new approach to patient safety in the NHS after the death from dehydration of a 100-year-year old woman.
Four West Midlands NHS trusts are among 16 in England showing higher than expected death rates, according to a major report.
The hospitals include:
- Burton Hospitals NHS Foundation Trust
- Heart of England NHS Foundation Trust
- George Eliot Hospital NHS Trust
- University Hospitals Birmingham NHS Foundation Trust.
The guide, from health statistics firm Dr Foster, showed 16 hospital trusts had higher than expected death rates among patients in hospital, down from 20 the previous year.
But analysis showed 13 hospital trusts scored poorly on at least two out of four main indicators relating to patient death.
Vickie Whorton from the West Midlands Ambulance Services says that although there are robust plans in place to monitor what is going through the doors of local hospitals to try and control the flow of patients, once A&E departments get busy the systems fails.
The chief executive of Royal Wolverhampton NHS Trust has backed the New Cross hospital to make the changes needed to address the issues brought up by the Care Quality Commission inspectors.
David Loughton says the hospital has already taken actions based on the CQC actions.
The team leader for the inspection at Royal Wolverhampton Hospitals NHS Trust has said the main issue for the team was staffing levels.
Debbie Widdowson, from the Care Quality Commission, added that midwife levels were not as high as they should be.
The Chief Inspector of Hospitals has published his first report into the quality of care at New Cross Hospital in Wolverhampton.
He says the most worrying thing is the level of staffing. But it is a problem the hospital says it has already identified, and begun addressing with the appointment of more midwives.
The NHS is urging people in the Midlands to visit their pharmacist first if they're suffering from cold or flu symptoms.
NHS England says too many people turn up at A&E rather than taking over-the-counter medicine, which is putting doctors under extra pressure.
Clinicians say it's vital people prepare for the winter by stocking up their medicine cabinet and say casualty departments should only be used in an emergency.
Fay Baillie, Director of Nursing, says the NHS is ready for winter, butthe public's help is needed to ensure the right people who need treatment are in Accident and Emergency wards.
Doctors and nurses who mistreat and abuse patients could soon be jailed for up to five years.
David Cameron has said that following the scandal at Stafford Hospital, he will introduce new measures which will mean the 'wilful neglect' of patients will be made a criminal offence.
Hundreds of patients at Stafford died needlessly between 2005 and 2008, because of poor care. The announcement has been welcomed by health campaigners, like Julie Bailey, from the 'Cure the NHS' group.
Northampton General Hospital NHS Trust has been named among seven nationwide, as having above average death-rates, for patients who die in hospital or within 30 days of discharge.
According to new data, from the Health and Social Care Information Centre (HSCIC), three of the trusts have had higher than expected death-rates for the last two years. However, the trust in Northampton, was not among these.
Last week, the Care Quality Commission (CQC) also revealed 44 trusts out of 161 were highest risk, after looking at 150 indicators of how trusts were doing. This included incidents involving patient safety, whistle-blowing staff and patient satisfaction.
Elsewhere, 17 trusts had a lower than expected death-rate, while 118 had rates that were as expected.
Both new reports cover the period from April 2012 to March 2013.
The new Chief Inspector of Hospitals, Professor Sir Mike Richards, says he wants people in the West Midlands to tell him about the standards of care at some of the hospitals.
Birmingham Heartlands, Good Hope, Solihull and Birmingham Chest hospitals are the facilities being asked about.
Bosses at the Care Quality Commission have announced they will be holding two public 'listening events' in November.